Return & Refunds

At Nina Erasers, customer satisfaction is important to us. Please review our return and refund policy below.

1. Returns

• Returns are accepted only if the product is damaged or incorrect upon delivery.
• To request a return, contact us at [email protected] within 3 days of receiving your order.
• The item must be unused, in its original packaging, and returned with proof of purchase.

2. Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued in the form of store credit or replacement of the product.
• Cash refunds are  available, as we only accept Cash on Delivery (COD).

3. Exchanges

• If you received the wrong item or a damaged product, we will arrange for a replacement at no additional cost.
• Exchanges are subject to stock availability.

4. Contact Information

For return requests, email us at [email protected] with your order details and photos of the item (if applicable).